Glenda's Credentials


  • B.A., Northern Vermont University (as of July 2018) (English)
  • M.S., University of Oregon (Counseling)

Coach training and credentials

  • Certified as an Associate Certified Coach by the International Coach Federation (ICF)
  • Exceeded the minimum training the ICF requires for certification, including foundations of coaching, intensive individual coaching skills, supervision (including direct supervision by a Master Certified Coach), and ethics and risk management.
  • Completed twenty hours of mentor coaching from two Professional Certified Coaches (ten hours for my initial ICF accreditation and another ten hours for my 2017 certification renewal).
  • Completed two programs in group coaching

Key professional positions held during employment at the University of Michigan, Ann Arbor, Michigan (1985-2011)

  • Assistant Vice Provost for Academic and Faculty Affairs, Office of the Provost and Executive Vice President for Academic Affairs (2002-2011)
  • Assistant to the Dean, Rackham Graduate School (1996-2002)
  • Coordinator of Academic Programs and Services, later promoted to Assistant Associate Provost, Office of the Provost and Executive Vice President for Academic Affairs (1988-1996)
  • Research Associate, central faculty governance (1986-1988)

Professional work prior to 1985

  • Program counselor providing career and financial aid counseling to minority and low-income high school students, college students, and adults in the community--in programs funded through the federal TRIO project (Vermont and Iowa)
  • Coordinator of a mediation program in a non-profit organization in Ames, Iowa, where I trained and supervised the work of volunteer mediators

Presentations/workshops given

  • Mastering Goal Achievement: Five Power Steps (a highly-rated half-day class taught through the University of Michigan’s Learning and Professional Development division and elsewhere at the university)
  • Embrace Your Leadership
  • Leadership Values: Your Personal Goldmine
  • The Promotion: A Blessing or a Curse?
  • Negotiating to Get What You Want (co-presenter)

Classes and workshops completed as part of my ongoing professional development

  • The Art of Optimism
  • Trust is Everything: Become the Leader Others Will Follow
  • Energize Your Workplace Through High-Quality Connections
  • The 7 Habits of Highly Effective People
  • Difficult Conversations
  • Crucial Conversations (two-day program)
  • Facilitator Skills (week-long program)
  • Team Leader Instructor (week-long program, certification received)
  • Strengthsfinder
  • Using the Myers-Briggs Type Inventory
  • Appreciative Inquiry
  • Jobcrafting
  • Proposal Writing
  • Dispute Resolution (National Center for Dispute Settlement)